Recent Posts

What is an ERP, and Why Your Building Should Have One

10/20/2020 (Permalink)

Emergency Ready Program Don't wait for a loss to occur to get prepared. Call SERVPRO and we will make sure you are prepared before a disaster occurs.

Importance of an ERP in your Business

Will you be prepared in the event of an emergency at your business? How do you shut off the water supply to your building? Do you know where all of your electrical sub-panels are located? These are the questions that we ask every day at SERVPRO Oak Ridge.

Building emergencies can happen at any time and to anyone. Creating a contingency plan for when that happens is crucial to getting back in business and recovering from setbacks. Over 50% of businesses never recover after a disaster and we want to help make sure you are as prepared as possible for when disaster strikes. SERVPRO has created a program that allows one of our trained professionals to come to your business and create an Emergency Ready Profile (ERP). 

Our Emergency Ready Profiles document things in your building including electrical shutoffs, fire extinguishers, water mains, and much more. It has a place for details regarding who to contact in the event of an emergency, account numbers for your utilities, and other services as well as the ability to add site-specific information. We see the ERP as a living document because of the ease of access and ability to make changes at any time and from anywhere. Because of this design, if you have a structural change such as an addition or add electrical or HVAC components to the building, you can easily update the ERP with the new information. Of course, SERVPRO is always happy to come out and do this for you!

The ERP comes with both online accessibility as well as an application that you can download to your tablet or smartphone. SERVPRO has very carefully designed this program with heavy-duty security measures including password protection, secured mobile data, secured data in transit, and a 256-bit encrypted TLS 1.2 Triple-DES SHA256 connection. In short, your information is well protected and you can sleep well knowing that you are prepared in the event of an emergency. This can be stored on a single device or multiple devices with the profile owner’s approval. We recommend that you only share your password and username with someone you trust, and oftentimes this means members of management, security staff, and key-holders of your company. 

If you are interested in the ERP program and would like to have a representative meet with you to discuss your needs, please contact us and we will be happy to assist you. 

Stay Safe. Stay Ready.

Don’t Count Out Sprinkler Systems in Your Home Just Yet!

10/15/2020 (Permalink)

Our team at the Burn Event Our team members with the President of the NFSA, Shane Ray.

Don’t Count Out Sprinkler Systems in Your Home Just Yet!

It hasn’t been the most common house renovation in the past, but here at SERVPRO of Oak Ridge, we believe that home sprinkler systems have major benefits if a fire were to occur in your home.

We know that there are many myths about if one sprinkler head was triggered that would cause the whole system to activate, which isn’t the case. The National Fire Protection Association (NFPA) statesEach individual sprinkler is designed and calibrated to activate only during the heat from a fire. They do not operate in response to smoke, burned toast, cooking vapors, steam, or an activating smoke alarm.”

Maybe you’re thinking that a smoke alarm is enough, well smoke alarms alert occupants to the presence of danger but do nothing to extinguish the fire. Home fire sprinklers respond quickly to reduce heat, flames, and smoke from a fire, giving residents valuable time to get out safely. Having a working smoke alarm cuts the chances of dying in a reported fire in half. However, if you have a reported fire in your home, the risk of dying decreases by about 85% when sprinklers are present.

Our team recently attended a Burn Event hosted by the Oak Ridge Fire Department and the National Fire Sprinkler Association. At this event, there were two units, one with and one without sprinklers and our team got to see firsthand how quickly a home can go up in flames when sprinklers aren’t involved.   

Even though the side with a sprinkler system will have water and fire damage most of the items will not be destroyed, that’s where SERVPRO of Oak Ridge would come and extract water and start the drying process as well as treat the smoke damaged content to make the items as good as they were before the fire took place.  In the unit without sprinklers,  the items will more than likely be destroyed beyond repair.

If you would like to watch our video with the President of the NFSA click here! Shane Ray explains further why sprinklers could be a way to prolong your chances of you and your family getting out of a fire safely.

There is Water in My Factory, How Do I Remove It?

6/9/2020 (Permalink)

Water Damage In Business

Call a Water Restoration Service to Perform Commercial Water Removal in Your Oak Ridge Factory

Water is necessary for life and beneficial for various reasons, but it can become damaging at times. Broken pipes can cause damage to your factory, and they can stem from reasons like deteriorated water supply lines and changes in pressure. When such an incident occurs in your factory in Oak Ridge, you should act fast to prevent further water loss and call SERVPRO to restore the affected areas.

Are the technicians from your company available at any time?

We offer water removal services on a 24-hour basis because it is impossible to determine when a water emergency can arise. We can help you perform commercial water removal in your Oak Ridge factory regardless of the time the incident happened. Our technicians are ready to handle any aspect of water extraction. We have the knowledge and equipment to remove all the water from your factory before it causes additional destruction. This statement is predicated on the condition and circumstances of the structure and the water loss.

How do you ensure safety during the restoration process?

Flooding in a factory is a severe problem for the individual business, the staff members, the restorers, and the community. Many factories have an open layout that makes it easier for water to spread quickly. Therefore, restorers have to move considerably during restoration. Human safety is a priority during the restoration process. We can take several steps to ensure safety, including:

  • Securing hazardous or toxic materials
  • Making sure machines are shut down safely
  • Switching off electric and gas supplies
  • Providing safe access for emergency services

How do you dry out the wet areas?

Removing water and drying out structures, equipment, and surfaces is part of our primary business. Our team can use various types of water extraction equipment to remove the water. If the water has covered a large area, our technicians can use ride-on high volume extractors to remove it. Efficient water removal can prevent corrosion of machine surfaces and bearing complexes that came into contact with the water. Our SERVPRO team can use industrial-strength drying equipment to eliminate water from affected surfaces and items. For instance, we can place dehumidifiers strategically in the factory to allow for the swapping of damp, moisture air with drier air.

Can you rebuild affected areas?

We offer complete restoration and recovery of damaged commercial buildings. Once drying ends, we can perform structural and cosmetic repairs. We have a transparent decision-making process that lets our customers see our recommendations and why we have chosen them as the most efficient and cost-effective.

As soon as you are aware of water intrusion in your factory, call SERVPRO of Oak Ridge to remove the water and dry the affected areas. You can reach us anytime at (206) 282-9500. We’re Faster To Any Size Disaster.

How to Handle Water Damage

6/9/2020 (Permalink)

Water Damage can do more than just damage personal belongings in your home. It can cause damage to the structure of your home and lead to mold formation in your home. So to be safe, we will tell you the best way to deal with your water damage situation.

#1) Call a Water Damage Professional – Most water damage companies can come to your aid 24/7 to take action against the water damage that has just occurred in your home. Here at Water Damage Restoration of Oak Ridge, we only employ certified water damage and mold techs. For a more comprehensive scope of our business view our services

We provide service to all of Oak Ridge and Anderson County.

#2 Do It Yourself – First, you will want to find the source of the flooding. You’ll want to check your bathrooms and plumbing, a roof for roofing leaks and gutters. Next, you will want to turn off all electronics and power in the affected areas.

Next, use mops, towels, and whatever other items that can absorb some of the water. Then you will want to dry the area with fans. You could also use a dehumidifier to keep moisture level down. After that, you may want to follow up with a water damage professional to access how bad the cost is and if it is severe enough to warrant the help of a professional. For additional info on water damage and flooding read what Lowe’s has to say here.

Things to Know About Air Duct Cleaning

4/19/2020 (Permalink)

Is your dryer vent clean?

Merely living in your home creates dust and dirt. Have you ever seen dust floating in the air in your home when the sun shines in? That dust, dirt, pet dander, and those allergens get pulled into the air handling system in your home. It builds up in the ductwork, some of it gets recirculated back into your home, and the air filter captures some of it if the one you use is of good quality. Eventually, enough builds up to the point where more of it blows back into your home. Your furnace or air conditioner must run longer to cool or heat your home, which costs you more in utility bills. With a service call from Sears Air Duct Cleaning, you can feel comfortable in knowing that that accumulation of Dust, Dirt, dander, and allergens has been cleaned from your HVAC duct system. 

Clogged Dryer Vents

4/19/2020 (Permalink)

Dryer vents clog when enough lint accumulates in your ventilation system to cause a blockage. Dryer vents can plug in a variety of ways. For one, a lengthy distance on a dryer ventilation system increases the likelihood of bends and curves in the system, where lint is most likely to collect. Second, dryer ventilation tubes are made from pliable plastic or foil, which can be easily crushed or dented given enough pressure. Finally, poorly connected ventilation or dryer vent screen can cause lint to trap. Some ventilation screens serve to prevent animals from accessing the ventilation, but these screens can also create a barrier for dust.

The highly trained professionals at SERVPRO of West Knoxville/Farragut can help. Give us a call at 865-690-9658

Smoke Alarms

4/1/2020 (Permalink)

Smoke Damage

Smoke alarms play a vital role in saving lives, and when properly installed, can reduce the risk of fire injury by half.
The National Fire Protection Association recommends smoke alarms be installed in every bedroom, outside all sleeping quarters, and on every level of the house. Business owners should consult the local Fire Marshall to ensure specific building fire codes and smoke detector requirements are met.
Smoke alarms work best when paired with a fire escape plan. A plan allows your family, employees, or clients to escape quickly and safely in an emergency.
Review the following tips regarding smoke detector installation and maintenance. For more on emergency preparedness, contact SERVPRO of Oak Ridge.
Install smoke alarms on every level of the home, including the basement.
Smoke alarms should be installed away from the kitchen to prevent false alarms. Generally, they should be at least 10 feet from the cooking appliance.
Test smoke alarms at least once a month using the test button.
Replace batteries in all smoke alarms at least once a year. If an alarm “chirps” the battery is low and should be replaced right away.
Replace all smoke alarms when they are ten years old.

Choose the right professional for fire damage

4/1/2020 (Permalink)

Oak Ridge Home Fire Damage

In the wake of a residential fire, the primary focus is on repairing the damage done to the inside of the house. However, moderate to severe incidents can lead to visible marks and blemishes on the outside of the building too. It is why SERVPRO conducts a full inspection of fire-damaged properties before we start any restoration work. 

The good news is that stains on masonry, concrete, and other structural materials are almost always superficial. While brick and concrete are not impervious to fire damage in Oak Ridge homes, they are incredibly sturdy and don’t succumb easily to heat. It means that, in most cases, we can use straightforward cleaning techniques to restore the outside of the property. 

Light Stains 

If there is no structural damage to the masonry, the SERVPRO technicians use mild cleaning agents to wash soot and smoke deposits from the surface. Where the staining is very light, dry sponging is enough to wipe away the grime on block, brick, and concrete. Stubborn marks get lifted with alkaline detergents and direct scrubbing. Sodium hypochlorite is highly active when it comes to soot removal, and it leaves no residues. 

Moderate Stains 

The problematic thing about soot is that it can be highly acidic. If it is not removed quickly, particularly from structural materials, there is a chance of corrosive residues becoming embedded more profound and more in-depth into the masonry. It is why SERVPRO pays close attention to cracked joints. 

They are delicately cleaned and repointed to dislodge any soot deposits which may be trying to move into the capillaries. Once this is complete, larger areas are dry, sponged, and vacuumed. Then, they are jet washed with a high powered pressure cleaning device. 

Heavy Stains 

The most severe staining occurs when heavily combustible materials have caught fire and burned for some time. In some cases, jet washing is still a suitable method of cleaning. We can add soot dissolving formulas like high PH degreasers, dry ice, or soda ash to increase optimal results. 

SERVPRO rarely recommends sandblasting for brick, block, and concrete because it is a very abrasive process and can cause additional damage. If there are smaller patches of masonry which are heavily soiled, the technicians may apply a poultice (sodium hypochlorite and diatomaceous earth). It takes 24-48 hours for the formula to take effect. 

The great thing about a fire damage restoration company like SERVPRO is that we offer a complete package. We are part of a vast network of contractors, so there is no repair job too big for our team to handle. 

How to prevent Electronics from causing extreme water damage

4/1/2020 (Permalink)

Water Damage in Oak Ridge Home

Water damage can occur for many different reasons. Sometimes, it happens as a result of a flood due to heavy rains. Other times, it may be due to an inside flood, such as when a pipe or a water heater bursts. Whatever the case may be, if you are dealing with water damage or water-damaged electronics, appliances, or other devices, you need to proceed with extreme caution. The best thing you can do, after water damage has occurred, is to call on Nashville professionals who are familiar with dealing with such loss, such as our skilled pros at SERVPRO of Oak Ridge. In the meantime, make sure you practice some excellent safety tips with the water damaged devices.

First things first, before you start thinking about possible water damage restoration, you need to make sure that you are not in immediate danger and that the devices that you own are not going to cause a fire or another dangerous incident.

After water damage has occurred, check your home to see if you have any damaged devices plugged in. If you find that you do, shut off the electricity at the breaker level. This will keep damaged devices from being able to start a fire. You should not touch, go near, or inspect any devices that are plugged in until you are sure that the electricity is off. Following this critical tip will help you to avoid electric shock.

Believe it or not, it is not only plugged in water-damaged electronics that pose a risk. Any device that contains a battery can also pose a severe threat. Thus, it's best to let our pros at SERVPRO of Oak Ridge handle any such tools if you think they may have been damaged. At the very least, before touching any battery-operated device, ensure that it is not giving off heat or smoke, bulging, melting, or making strange sounds. All these types of things are significant warning signs that something serious and potentially dangerous is wrong with the battery!

As you can see, you're not always in the clear once the water subsides! To keep safe, contact the experts at SERVPRO of Oak Ridge before you do anything. At the very least, follow these simple tips to keep yourself and your loved ones safe.

What To Do Before Help Arrives

4/1/2020 (Permalink)

Fire Damage Oak Ridge Home

A fire can leave behind soot, smoke damage, and a host of other problems.

Ceilings, walls, woodwork, carpeting, and floors will often need a thorough

professional cleaning. If your home or business suffers a fire, it is essential to take the appropriate steps to prevent further damage until your local SERVPRO® of Oak Ridge arrives. The following tips may help reduce costs and increase the chances of a successful restoration.


  • Limit movement in the home to prevent soot particles from being embedded into upholstery and carpet.
  • Keep your hands clean. Soot on hands can further soil upholstery, walls, and woodwork.
  • Place dry, colorfast towels or old linens on rugs, upholstery, and carpet traffic areas.
  • If electricity is off, empty freezer/refrigerator completely and prop doors open to help prevent odor.
  • Wipe soot from chrome kitchen/bathroom faucets, trim and appliances, then protect these surfaces with a light coating of lubricant.
  • If heat is off during winter, pour RV antifreeze in sinks, toilet bowls, holding tanks, and tubs to avoid freezing pipes and fixtures.
  • Tape double layers of cheesecloth over air registers to stop particles of soot from getting in or out of the HVAC system.


  • Don't attempt to wash any walls or painted surfaces without first
  • contacting your SERVPRO® of Cedar Bluff
  • Don't try to shampoo carpet or upholstered furniture without first consulting your SERVPRO® of Oak Ridge.
  • Do not attempt to clean any electrical appliances (TV sets, radios, etc.) that may have been close to fire, heat, or water without first consulting an authorized repair service.
  • Do not consume any food or beverages that may have been stored close to fire, heat, or water, as they may be contaminated.
  • If the ceiling is wet, do not turn on ceiling fans.
  • The wiring may be wet or damaged and cause electrical shock, and air movement may create secondary damage.
  • Don't send garments to the dry cleaner. Improper cleaning may set in smoke odor.