Recent Posts

How SERVPRO of Oak Ridge is Assisting With the Fight Against COVID-19

1/14/2021 (Permalink)

How SERVPRO of Oak Ridge is Assisting With the Fight Against COVID-19 

COVID-19. It is on everyone's mind daily and the height of most people's concerns. How is SERVPRO assisting in the fight against this virus? SERVPRO of Oak Ridge is providing proactive cleaning services to customers that want to take measures to protect themselves, their families, and their employees in this fight against Coronavirus. This is not the first time that SERVPRO has taken to the front lines in a pandemic. We have encountered everything from the common cold to the swine flu, and now Coronavirus. Our highly trained professionals have been fighting pandemics for years and adhere to all CDC Guidelines when doing it. We are a firm believer in helping the members of our community stay healthy and ahead of the curve when it comes to health hazards. 

Proactive cleaning takes many forms, all of which should be performed by a trained professional. We have many cleaning products including sterilizing and disinfecting solutions that we use to combat airborne and direct contact diseases. Some are fogged into buildings and others are sprayed directing onto surfaces and wiped off. Dwell time is the duration a product is allowed to sit on a surface in order to perform its function. We always allow for proper dwell time and cleanup of all solutions in order to provide maximum effectiveness in sterilization and disinfecting of buildings.

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities. If you or anyone you know is interested in proactive cleaning for their home or business, please contact us and we will be happy to assess your needs and provide you with some peace of mind during these trying times. 

Stay Safe. Stay Healthy. If you are in need of COVID-19 disinfectant cleaning, give us a call at (865) 483-3911.

How Do I Prepare My Chattanooga Home For a Storm?

1/14/2021 (Permalink)

It is always nerve-wracking when the weather channel warns about a large storm coming towards your city. Of course, your main concern should be the personal safety of yourself and your family. You shouldn't need to worry about your home or belongings- that can all be replaced. If a storm does occur in your hometown, SERVPRO of Oak Ridge focuses on ways to help you learn about and prepare your home for the worst. 

Secure Outdoor Items

The first thing that you can do in preparation for a storm is secure all of your outdoor items. This includes outdoor furniture like chairs, tables, and umbrellas, and other items like lawn mowers and grills. These items can cause damage if they are picked up by winds or swept away in a flood. Move these items indoors or in a garage or take measures to secure them in place.

Clear Out Gutters

Additionally, keep you gutters and downspouts clear. If heavy rains hit your city, it's important to create paths for water to flow away from your house. As long as the water has somewhere to go, it won’t stream into your home. Occasionally check your drainpipes for debris and clutter.

Sealing Your Home

Let's discuss sealing your home to prevent water leaks. Even if the rain water has a path away from your home, you should still take precautions. First, check the seal on your windows. The waterproof sealing around the outside of a window may need to be replaced over time. Also, check for holes in your siding. When electric or cable companies attach wires to the side of your house, they often drill small holes that can allow water to sneak through in the event of a flood or heavy rain water. Fortunately, these holes can be easily repaired using an affordable waterproof caulk. Small cracks that don’t cause problems during a normal rainfall can easily become a leak during flood conditions. Every year or so, take a walk around the outside of your home and check the foundation for any cracks or weakness that may allow water into your home.

If you’ve sustained storm damage recently, give us a call 24/7 at (865) 483-3911. Our team of professionals can help make it “Like it never even happened.”

Outlining The Water Damage Restoration Process - Oak Ridge, TN

1/14/2021 (Permalink)

Outlining The Water Damage Restoration Process

Every water damage, whether it be in Oak Ridge, Briceville, or Clinton, is going to be different- from the level of contamination it inflicts to the amount of water introduced into homes and businesses. Each scenario requires a different and unique solution, but the recovery process remains the same. Professional water damage repair and recovery experts understand that when it comes to standing water, the best response is a quick one. Whether from a flood, a storm, faulty household appliance, leaky pipes, and more, expert technicians in Tennessee have the experience, technology, tools, and equipment to help restore residential and commercial properties. 

When an Oak Ridge water damage expert appears at your office or home, they are well trained with the experience, expertise, and techniques to restore your property. Their water removal and cleanup process also provides validation and a cleaning process that goes into their full step system, which includes the following: 

Step 1: Emergency Contact

Step 2: Inspection and Damage Assessment

Step 3: Water Removal/Water Extraction

Step 4: Drying and Dehumidification

Step 5: Cleaning and Repair

Step 6: Restoration 

When water damage strikes, time is of the critical because the timeline between minutes to hours and 48 hours to a week is reflected in the damage water inflicts. For example, within minutes water begins to saturate everything, within hours water breaks down walls and all types of surfaces, including emitting a musty odor. Within 48 hours to a week, water creates the perfect environment for mold and mildew to grow and a harmful biohazard contamination to occur. 

Our SERVPRO of Oak Ridge water damage technicians also specialize in restoring contents damaged by fire, water, or mold to save you money and to preserve those precious keepsakes that are irreplaceable. The cleaning methods utilized by water damage experts include the following: 

• Dry cleaning - cleans light residues or to pre-clean before wet cleaning. 

• Wet cleaning - removes various levels of residues. 

• Spray and Wipe - cleaning for items that can't be wet cleaned.

• Foam cleaning - upholstery fabrics that require specialized care. 

• Abrasive cleaning - involves agitation of different surfaces being cleaned. 

• Immersion cleaning - contents are dipped into a bath of a cleaning product.

• Move-Outs/Pack-Outs - our technicians will carefully pack up your home to bring to our climate controlled storage facility until you are ready for your belongings to be moved back in.

When valuable documents including photographs that are damaged by water, they may be restored depending upon the type of documents involved and the level of water damage. Document and photograph restoration process can involve air drying, dehumidification, freezer drying, vacuum freeze, and thermal drying. 

Our expert's fire, water, and mold remediation can also help in easing home and commercial owner's worries and confusion with insurance inventory claims. Our knowledgeable staff begins by inspecting room-by-room inventory of all contents and to provide better information to settle claims quicker, thus giving our customer's peace of mind at a time when you need it the most. 

Locally Owned Company with National Resources

SERVPRO of Oak Ridge is locally owned and operated which makes us proud to be a part of the surrounding Tennessee communities of Clinton, Andersonville, and Oliver Springs. We are available to help for any water damages with our services available seven days a week – including holidays and our 24/7 emergency services. Call us at (865) 483-3911. When there is a fire and water damage emergency, we are always nearby and ready to help. For additional information, visit our website at

Winter Holiday Safety

12/10/2020 (Permalink)

words "Light up your holiday season, one cord per outlet at a time" Image is christmas lights and a cartoon wall outlet. Happy Holidays from SERVPRO of Oak Ridge!

Holiday Decorating

Winter holidays are a time for families and friends to get together. But that also means a greater risk for fire. Here at SERVPRO of Oak Ridge love decorating for Christmas just as much as anyone else!  There can be risks that the regular person may not consider when making their home a Winter Wonderland. The National Fire Protection Association (NFPA) has a few simple tips that will ensure a happy and fire-safe holiday season. 

  • Be careful with holiday decorations. Choose decorations that are flame resistant or flame retardant. 
  • Keep lit candles away from decorations and other things that can burn. 
  • Some lights are only for indoor or outdoor use, but not both. 
  • Replace any string of lights with worn or broken cords or loose bulb connections. Read manufacturer’s instructions for the number of light strands to connect. 
  • Use clips, not nails, to hang lights so the cords do not get damaged. 
  • Keep decorations away from windows and doors.

From our Team to your home, we want to wish you all a Happy Holiday!  Stay safe, health, and jolly!  We are available 24/7 all year long! Give us a call if a loss occurs!

What to Consider When it Rains

11/12/2020 (Permalink)

Clogged Gutters Call (865) 483-3911 for assistance if you experience any damage to your home and SERVPRO of Oak Ridge will make it "Like it never even happened."

While water damage is typically associated with events like flooding or plumbing malfunctions, another way your home or business can experience water damage is through heavy rain, which has its own set of issues regarding water damage around the house.

While any level of moisture can cause damage, heavy rain is considered rainfall at rates over 0.3 inches per hour and can work its way into much smaller vulnerabilities in your home. To help you better prepare and avoid water damage, us at SERVPRO of Oak Ridge have put together a list of how these rapid rainfall rates can cause issues.

How Heavy Rains Cause Household Water Damage

Backup of clogged gutters

Clogged gutters can cause significant damage to your home after heavy rains. If there is debris in the gutters, it will be difficult for water to drain away, which can then result in leaks from puddles as the water is left standing against the roofline.

Leaks around windows and doors

Windows and doors are supposed to be sealed against the elements, but as their weatherproofing ages, it can deteriorate as well. When heavy rains roll through, water can find its way into minuscule cracks and cause damages.

Poor drainage around the foundation

If your home is at the bottom of a hill or does not have adequate drainage around the foundation, heavy rains can build up against the base of your home and lead to leaks in your basement or crawl spaces.

Leaks in and around the roof

Roof leaks are one of the leading consequences of heavy rains, and they can sneak up suddenly. All it takes is for a shingle to be scraped away or a weak spot to form and rainwater can begin seeping in as it falls.

Malfunctioning of a sump pump system

For homes with sump pumps, doing regular maintenance and checking for issues is key—otherwise, the pump system can get overwhelmed and will not be able to effectively move water away from the home.

Leaks around chimneys and skylights

Houses with chimneys and skylights tend to be more vulnerable to heavy rains than homes without them. While they are nice features to have, the seals where they meet with the roof can grow vulnerable over time and become overwhelmed when rainfall is heavy.

Remember to stay safe and get excess water cleaned up professionally to minimize the chance of extensive damage and mold growth. Our Team at SERVPRO of Oak Ridge is ready to assist at a moment's notice with any of your water mitigation emergencies.

Restoring Your Oak Ridge Commercial Property After A Water Damage Event

11/6/2020 (Permalink)

Cartoon picture of a flooded basement Call SERVPRO of Oak Ridge if you have a loss occur! We are ready 24/7, 365! (865) 483-3911

Flooding and water damage events at Oak Ridge commercial properties are often complex with numerous issues that require a knowledgeable and flexible response. Whether we’re dealing with a relatively small water cleanup scenario or a large scale event, we work quickly to assess each unique situation and isolate the damaged area. In many instances, normal operations can continue in a temporary space while we restore your facility.

Restoring Commercial Properties Presents Unique Challenges

Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity. So when an emergency situation arises in your business, give us a call and we’ll be there fast with the help you need.

About SERVPRO of Oak Ridge 

SERVPRO of Oak Ridge specializes in the cleanup and restoration of commercial and residential property after a water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Click here to meet our highly trained staff members! 

How to be Prepared Before and After a Severe Thunderstorm

10/29/2020 (Permalink)

Dark cloud over a house in a field Call SERVPRO of West Knoxville if you have any kind of loss! (865) 483-3911.

Storm Preparedness

As storms are moving into our area SERVPRO of Oak Ridge wants our community to know what to do during severe weather as well as how to minimize damage that your home can potentially face. We have compiled information from The Red Cross that covers: How to Prepare for Thunderstorms, Responding Appropriately During a Thunderstorm, and Recovering After a Thunderstorm.

How to Prepare for Thunderstorms

  • Learn about your local community’s emergency warning system for severe thunderstorms. 
    • From the Oak Ridge Fire Department, “Many residences no longer have home phones but rely on their cell phone for communication. Individuals can now text the keyword ‘OAKRIDGE’, without a space, to 99411, and receive a response back containing the Community Notification Enrollment (CNE) link for the City of Oak Ridge.”  To learn more about this program please click here!
  • Discuss thunderstorm safety and lightning safety with all members of your household
  • Pick a safe place in your home for household members to gather during a thunderstorm This should be away from windows, skylights and glass doors that could be broken by strong winds or hail
  • Make a list of items to bring inside in the event of a severe thunderstorm
  • Make trees and shrubbery more wind resistant by keeping them trimmed and removing damaged branches
  • Protect your animals by ensuring that any outside buildings that house them are protected in the same way as your home
  • Consult your local fire department if you are considering installing lightning rods
  • Get trained in first aid and learn how to respond to emergencies
  • Put together an emergency preparedness kit

Responding Appropriately During a Thunderstorm

  • Listen to local news or NOAA Weather Radio for emergency updates. Watch for signs of a storm, like darkening skies, lightning flashes or increasing wind.
  • Postpone outdoor activities if thunderstorms are likely to occur. Many people struck by lightning are not in the area where rain is occurring.
  • If a severe thunderstorm warning is issued, take shelter in a substantial building or in a vehicle with the windows closed. Get out of mobile homes that can blow over in high winds.
  • If you can hear thunder, you are close enough to be in danger from lightning. If thunder roars, go indoors! The National Weather Service recommends staying inside for at least 30 minutes after the last thunder clap.
  • Avoid electrical equipment and telephones. Use battery-powered TVs and radios instead.
  • Shutter windows and close outside doors securely. Keep away from windows.
  • Do not take a bath, shower or use plumbing.
  • If you are driving, try to safely exit the roadway and park. Stay in the vehicle and turn on the emergency flashers until the heavy rain ends. Avoid touching metal or other surfaces that conduct electricity in and outside the vehicle.
  • If you are outside and cannot reach a safe building, avoid high ground; water; tall, isolated trees; and metal objects such as fences or bleachers. Picnic shelters, dugouts and sheds are NOT safe.

Recovering After a Thunderstorm

  • Never drive through a flooded roadway. You cannot predict how deep the water may be.
  • Stay away from storm-damaged areas to keep from putting yourself at risk from the effects of severe thunderstorms.
  • Continue to listen to a NOAA Weather Radio or to local radio and television stations for updated information or instructions, as access to roads or some parts of the community may be blocked.
  • Help people who may require special assistance, such as infants, children and the elderly or disabled.
  • Stay away from downed power lines and report them immediately.
  • Watch your animals closely. Keep them under your direct control.

If damage were to occur,  SERVPRO of Oak Ridge will be there to help bring you property back to the condition prior to the storm!  We are open 24/7, 365!  

What is an ERP, and Why Your Building Should Have One

10/20/2020 (Permalink)

Emergency Ready Program Don't wait for a loss to occur to get prepared. Call SERVPRO and we will make sure you are prepared before a disaster occurs.

Importance of an ERP in your Business

Will you be prepared in the event of an emergency at your business? How do you shut off the water supply to your building? Do you know where all of your electrical sub-panels are located? These are the questions that we ask every day at SERVPRO Oak Ridge.

Building emergencies can happen at any time and to anyone. Creating a contingency plan for when that happens is crucial to getting back in business and recovering from setbacks. Over 50% of businesses never recover after a disaster and we want to help make sure you are as prepared as possible for when disaster strikes. SERVPRO has created a program that allows one of our trained professionals to come to your business and create an Emergency Ready Profile (ERP). 

Our Emergency Ready Profiles document things in your building including electrical shutoffs, fire extinguishers, water mains, and much more. It has a place for details regarding who to contact in the event of an emergency, account numbers for your utilities, and other services as well as the ability to add site-specific information. We see the ERP as a living document because of the ease of access and ability to make changes at any time and from anywhere. Because of this design, if you have a structural change such as an addition or add electrical or HVAC components to the building, you can easily update the ERP with the new information. Of course, SERVPRO is always happy to come out and do this for you!

The ERP comes with both online accessibility as well as an application that you can download to your tablet or smartphone. SERVPRO has very carefully designed this program with heavy-duty security measures including password protection, secured mobile data, secured data in transit, and a 256-bit encrypted TLS 1.2 Triple-DES SHA256 connection. In short, your information is well protected and you can sleep well knowing that you are prepared in the event of an emergency. This can be stored on a single device or multiple devices with the profile owner’s approval. We recommend that you only share your password and username with someone you trust, and oftentimes this means members of management, security staff, and key-holders of your company. 

If you are interested in the ERP program and would like to have a representative meet with you to discuss your needs, please contact us and we will be happy to assist you. 

Stay Safe. Stay Ready.

Don’t Count Out Sprinkler Systems in Your Home Just Yet!

10/15/2020 (Permalink)

Our team at the Burn Event Our team members with the President of the NFSA, Shane Ray.

Don’t Count Out Sprinkler Systems in Your Home Just Yet!

It hasn’t been the most common house renovation in the past, but here at SERVPRO of Oak Ridge, we believe that home sprinkler systems have major benefits if a fire were to occur in your home.

We know that there are many myths about if one sprinkler head was triggered that would cause the whole system to activate, which isn’t the case. The National Fire Protection Association (NFPA) statesEach individual sprinkler is designed and calibrated to activate only during the heat from a fire. They do not operate in response to smoke, burned toast, cooking vapors, steam, or an activating smoke alarm.”

Maybe you’re thinking that a smoke alarm is enough, well smoke alarms alert occupants to the presence of danger but do nothing to extinguish the fire. Home fire sprinklers respond quickly to reduce heat, flames, and smoke from a fire, giving residents valuable time to get out safely. Having a working smoke alarm cuts the chances of dying in a reported fire in half. However, if you have a reported fire in your home, the risk of dying decreases by about 85% when sprinklers are present.

Our team recently attended a Burn Event hosted by the Oak Ridge Fire Department and the National Fire Sprinkler Association. At this event, there were two units, one with and one without sprinklers and our team got to see firsthand how quickly a home can go up in flames when sprinklers aren’t involved.   

Even though the side with a sprinkler system will have water and fire damage most of the items will not be destroyed, that’s where SERVPRO of Oak Ridge would come and extract water and start the drying process as well as treat the smoke damaged content to make the items as good as they were before the fire took place.  In the unit without sprinklers,  the items will more than likely be destroyed beyond repair.

If you would like to watch our video with the President of the NFSA click here! Shane Ray explains further why sprinklers could be a way to prolong your chances of you and your family getting out of a fire safely.

There is Water in My Factory, How Do I Remove It?

6/9/2020 (Permalink)

Water Damage In Business

Call a Water Restoration Service to Perform Commercial Water Removal in Your Oak Ridge Factory

Water is necessary for life and beneficial for various reasons, but it can become damaging at times. Broken pipes can cause damage to your factory, and they can stem from reasons like deteriorated water supply lines and changes in pressure. When such an incident occurs in your factory in Oak Ridge, you should act fast to prevent further water loss and call SERVPRO to restore the affected areas.

Are the technicians from your company available at any time?

We offer water removal services on a 24-hour basis because it is impossible to determine when a water emergency can arise. We can help you perform commercial water removal in your Oak Ridge factory regardless of the time the incident happened. Our technicians are ready to handle any aspect of water extraction. We have the knowledge and equipment to remove all the water from your factory before it causes additional destruction. This statement is predicated on the condition and circumstances of the structure and the water loss.

How do you ensure safety during the restoration process?

Flooding in a factory is a severe problem for the individual business, the staff members, the restorers, and the community. Many factories have an open layout that makes it easier for water to spread quickly. Therefore, restorers have to move considerably during restoration. Human safety is a priority during the restoration process. We can take several steps to ensure safety, including:

  • Securing hazardous or toxic materials
  • Making sure machines are shut down safely
  • Switching off electric and gas supplies
  • Providing safe access for emergency services

How do you dry out the wet areas?

Removing water and drying out structures, equipment, and surfaces is part of our primary business. Our team can use various types of water extraction equipment to remove the water. If the water has covered a large area, our technicians can use ride-on high volume extractors to remove it. Efficient water removal can prevent corrosion of machine surfaces and bearing complexes that came into contact with the water. Our SERVPRO team can use industrial-strength drying equipment to eliminate water from affected surfaces and items. For instance, we can place dehumidifiers strategically in the factory to allow for the swapping of damp, moisture air with drier air.

Can you rebuild affected areas?

We offer complete restoration and recovery of damaged commercial buildings. Once drying ends, we can perform structural and cosmetic repairs. We have a transparent decision-making process that lets our customers see our recommendations and why we have chosen them as the most efficient and cost-effective.

As soon as you are aware of water intrusion in your factory, call SERVPRO of Oak Ridge to remove the water and dry the affected areas. You can reach us anytime at (206) 282-9500. We’re Faster To Any Size Disaster.